Support
How can we help?
Technical support for Insulin Directions and clear guidance about who to contact for prescription questions.
App support
Email support@sun4ai.org
Typical response time: within two business days.
Prescription or dosing questions
Contact the pharmacist or licensed prescriber before taking insulin if the brand, strength, device, units, timing, or written directions are missing, unusual, or do not match the prescription label.
App support cannot select an insulin, confirm a dose, change a care plan, provide a correction dose, or advise on missed doses.
Emergencies
Insulin Directions is not an emergency service. For severe confusion, seizure, unconsciousness, trouble breathing, inability to swallow, or another urgent concern, follow the patient's emergency plan and contact local emergency services.
Common questions
Does the app need an account?
No. The app works without an account or sign-in.
Does the app work offline?
Yes. The insulin library, entered directions, schedule summaries, supply estimates, care-card information, and dose log stay on the device.
How do I delete saved information?
Open Help in the app and choose Delete All Local Data. Deleting the app also removes its local information from the device.
Can the app tell me what dose to take?
No. Enter only directions already issued by a licensed prescriber, pharmacist, prescription label, or written care plan.
Current release
Insulin Directions for iOS and iPadOS, version 1.0.